Thursday, August 7th, 2008

Frequent Questions & Answers

Our FAQ database presently contains 11 frequent questions and answers about our site. If you are unable to locate the answer you need, please contact us.

[page 1 of 2]

How do I book my Furniture Removal?

Once you have decided to accept our quotation, the next step is to book your move.

To make this as easy as possible we have set up a form on the website that you can complete and send to us.

Booking Form

To use this form you will need to know the quote number that we gave you with your original request.

As soon as we receive this form we will contact you and confirm if the date you requested is available and will answer any additional questions you may have.

Please be sure to let us know how you would like to receive confirmation of your removal. We always email confirmation, but if you would like to speak to someone, please do make it clear on the form

Can you assist with Car Transport also.

Most certainly, please visit our new Car Transport site at Moving Cars Australia

How do I make payment?

Payment can be made by cash or bank cheque at uplift of your furniture. Alternatively payment can be made by Direct Transfer to our Bank Account, or by credit card over the phone on 07 55522100

Please note 2% surcharge is currently in place for payments by Master Card and Visa, and 4% for American Express.

There is no surcharge for direct deposit.

When is the best time to book my furniture removal?

Whilst we can normally organise your move with only a few days notice, wherever possible I suggest that as soon as you have decided on your removalist book your move.

This then becomes one less thing to worry about.

How do i organise insurance for my furniture removal?

Please check out our page on Moving Insurance Moving Insurance

Can you move pot plants

Please see this page for more information Moving Pot Plants

I really need a quote today, what is the quickest way to receive a quote.

By submitting an online form, as this will provide us with all the information we need and this will ensure you receive you quotes as quickly as humanly possible.

Get You Furniture Removal Quote Here

I am not sure how many boxes I will have as I am not moving for a few months.

Try to guestimate by estimating a total for each room.
Remember as you get closer to your move, you can always submit a new quote with the adjusted figures, and we can then finalise your quote.

Do you insist on customers using removalist cartons, and boxes.

Whilst we certainly do not insist that you use standard removal cartons, we do recommend that you use strong double thickness boxes for your move.

Most Self storage companies in all major cities can supply you with all the packing materials you may need.

How long will it take for my goods to arrive?

Due to misinterpretation, by some customers we feel that it is best to deal with transit times on a per quote basis.

Please reply your quote and we will provide you with an estimate of transit times for you.

A firmer indication will be available by moving day.