Whilst we pride ourselves on the speed and efficiency of our furniture removal teams I had to stop myself laughing one day when talking with a prospective customer.

The lady called our office and was discussing a removal quote that we had provided for her upcoming move to Sydney, from Brisbane.

The conversation was going along nicely until we discussed how long her move would take.

The customer had requested uplift to be in the early on a Monday morning, which we had agreed on, and then when she was told delivery would be either Tuesday afternoon or Wednesday morning she almost choked.

“But where will I sleep on Monday night” she asked.

She then proceeded to tell me that her husband could drive from South Brisbane to Sydney in 10 hours so therefore wanted to know why our removalists couldn’t do the same??

I did try to explain that our guys would have to load her furniture and belongings onto the truck, about 4 to 5 hours work, and then would start to drive. However the removalists are human, and also have to adhere to very strict work times, and by law have to rest at least 12 hours in every 24.

Unfortunately this didn’t appear to concern this lady, who then continued to labour the fact that she wouldn’t have anywhere to sleep that night, and it simply wasn’t good enough that we wouldn’t deliver her furniture the same day that we picked it up.

As you can imagine the lady did not book her removal with us, I suppose I could have told her yes it would be there late the same day and then on the day of her removal given her the bad news, but at the end of the day, I would prefer to tell someone the truth, as unreasonable as it may sound to them, than to lie and have a very disgruntled customer.

As an ex removalist I know I believe are reasonable travel times, and do not expect any driver, or customer for that matter to do anything that will endanger themselves or others.

furniture removals

This entry was posted on Wednesday, May 18th, 2005 at 1:31 pm and is filed under Removalist Talk. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.